SUN Maintenance
STRATEGY7 offers 24/7 Sun Maintenance and Support Contracts enabling users to protect their investment through the choice of four levels of programs--offering user’s flexibility, control and savings, as well as, unsurpassed customer support.
Sun Hardware Support Contracts provide Platinum-mission critical, Gold-business critical, Silver-basic support and Bronze-self support services to suit the individual needs of the customer. The features of each level are specifically designed based on a comprehensive product inventory and skills assessment.
Sun’s comprehensive programs provides STRATEGY 7’s users with levels of coverage based on need--the customer has everything to gain—time, money and superior service.
Satisfying Customers through Award-winning Service and Support
HP has steadily increased customer satisfaction rates over the past year and has now implemented a new and innovative support and services program called HP Total Care. The program offers customers greater options for convenient support, including industry-leading one hour e-mail response; 24x7 toll-free speech-enabled telephone support in English, Spanish(2) and French(3); built-in product support options for computing products; easy-to-access online diagnostic tools and downloadable drivers; and enhanced repair options with faster turnaround times for computing products.
With HP Total Care, specialized agents are easier than ever to reach via phone, web or e-mail and, with 12-14 weeks of technical and soft-skills training, they are well-versed to understand as much as possible about the customer and their products, meaning faster response times and increased first time resolution rates.
